Shipping policy

Shipping Policy

When will I receive my order?

We aim to process and dispatch all orders within 1–3 working days, unless otherwise stated on the product page.

Delivery times vary depending on your location and the postal or courier service used:

  • Ireland: estimated delivery time is 2–4 working days after dispatch.

  • EU: Unfortunately, we are currently unable to ship outside Ireland to other EU countries. Changes to EU packaging regulations have brought additional compliance requirements for businesses selling across borders. While we fully support the move towards reducing packaging waste, the associated administration and costs are simply not viable for a small independent business like ours at the moment.

Please note that delivery times are estimates only and may be affected by postal delays, courier delays, customs processing, public holidays or circumstances outside our control.

Where is my order shipped from?

All orders are dispatched from Ireland.

We use An Post and/or other postal, courier or delivery service providers to ship customer orders.

What if my order has not arrived?

If your order should have arrived but has not, please take the following steps before contacting us:

  • check your shipping confirmation email to make sure the delivery address is correct;

  • check the tracking information, if tracking was provided;

  • visit or contact your local post office or delivery provider to see if they are holding your parcel;

  • ask your neighbours or building reception in case the parcel was left with them.

To avoid missed deliveries or parcel theft, we recommend using a delivery address where someone will be available to receive the order.

If you have checked the above and still cannot locate your parcel, please contact us at lizelle@pillowsandpatterns.com with your order number, and we will do our best to assist you.

Incorrect address, failed delivery or uncollected parcels

Please make sure your delivery address is complete and accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempt, unpaid customs charges or non-collection, we may contact you to arrange re-delivery. Additional shipping charges may apply.